Covid-19 Stuff Update
While we all work on keeping each other safe in regards to containment of the Covid-19 virus, I will not be going to the post office, especially because I live in busy London. For the time being, until this seems additionally unwise, luxurious, and/or Royal Mail guidance says otherwise, I will continue to send out book orders by placing them in the postbox around the corner. A short walk and fresh air is important (where possible), and I appreciate how nice it is to get happy-mail and to have new projects on the horizon.
Things I can’t do without going to the post office: I am unable to send larger parcels (more than two books) as they won’t fit through the slot. Using this method will not allow me to get proof-of-postage. Also, if you would like a tracked service, these will be sent out once visiting the post office seems OK again.
Do leave me a message when you place your order to let me know any specifics: you might already want me to hold-off sending the actual book till things have stabilised. Or you might just like to say hello.
When you order a book from me, you will receive a PDF of the book once I have processed your order (in a separate email to the order-placement email, so keep an eye out). The PDF is only available to those who have purchased the book and not as a PDF-download only. My apologies to those who wish this was possible. This remains a hard call, but I made the complicated choice (for many reasons) to print a real book and to have it done nicely, and that’s what I would like you to experience.
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Royal Mail First Class postage rates are automatically calculated at checkout based on destination, weight and dimensions of your order. A small amount is added for protective packaging to ensure order arrives in good shape.
Orders from knitters (or their friends, as opposed to wholesale orders) are sent out via Royal Mail, First Class. This is a standard service with no tracking, chosen because it is economical and reliable. Sadly, I cannot take responsibility for lost packages.
If you would like a service with tracking or a guaranteed time-frame of delivery, you need to contact me in advance of placing your order by sending an email to mailto:orders@annamaltz.com. As a rough guideline, you can assume it will cost at least double the regular postage amount.
I go to the Post Office on Tuesdays and Thursdays (and occasionally more often, when there are sufficient orders to tempt me there).
Royal Mail aims to deliver First Class mail in:
1-2 working days within the UK
3-5 working days within Europe
5-7 working days to the rest of the world
Sometimes things arrive super quickly, at other times, it can be frustratingly slow. Fingers crossed for no hiccups – hopefully it doesn’t arrive during a deluge and you don’t have a postie who likes ramming things through your letterbox folded double. Please wait for 2 weeks after the latest possible time it could arrive by these guidelines (factoring in when I go to the Post Office and Royal Mail’s delivery-time aims) before getting in contact with me to see if your order has been returned to sender.
If you are ordering one or two books, these usually fit within the Large Envelope requirements for letter post, rather than needing to be sent as a small parcel of printed papers. For destinations outside of Europe, parcels containing items other than printed papers require the declaration, identification and valuation of contents. While many countries have special allowances for books and other printed papers, any taxation is your responsibility. Please note, I am unable to mark your purchase as a gift from me to you.
If there is an issue with your book, please contact me immediately by email to mailto:orders@annamaltz.com so we can look at the best way to resolve the situation.